The CarePhone is an OEM product designed and developed by ECT. The full development process was carried out by ECT. We worrked together with external partner for industrial design, sound design, and for market knowledge.

ECT wanted to develop a smart communication device for elderly and disabled to use in emergencies. The two way communication should make them feel closely connected with assistance. Therefore, it was important to understand the target group.

Requirements for the product:
– Usability
– Water resistance
– Easy to charge
– Provide full duplex voice communication

There were many requirements for the CarePhone. Some of them required strong acoustic skills. In this case, to develop a sensitive microphone and a strong loudspeaker. Furthermore, crystal clear sound for the users was important. As a result, our engineers had to tweak the electrical and mechanical components. In this way, the product could to offer outstanding acoustic performance. In addition, the sensitivity of the microphone is so good, it picks up even a weak voice. Also, the loudspeaker generates sound quality high enough for the users to hear.

The acoustic performance is even better when the unit is placed in the charging dock. Thereby, it becomes a natural to place to put it during night time. In addition, the CarePhone will activate night mode, and a weak LED light illuminates the button.

Emergency call with CarePgone is easy. With a simple press on the button the user will get in contact with assistance. Full duplex voice communication ensures that the user can speak with emergency central. Thereby, the level of assistance can be assessed.

Like all other electronic products, the CarePhone needs to be charged. This can be difficult for elderly to remember. Consequently, we have designed the product so it becomes a natural part of using it. Therefore, there are no difficult cables to connect. Simply, place the the charging duck on the nightstand. Here, the user would place the CarePhone during night time anyway. In addition, the charging duck has the shape of a small bowl. Strong magnets will drag it into place. This ensures correct connection and charging.

In addition to the primary functions, the CarePhone generates a few sounds under specific circumstances. We involved sound designers in the process to ensure good usability.

As for the hardware, the production cost is an important point. The total cost of the product depends, to a high degree, of the hardware. Quite often, however, there is a positive payoff by designing in more complex solutions with higher cost, as it supports a low assembly cost in the factory.

Like any other product, the CarePhone must meet certain regulatory demands. Having these clear in mind from the very beginning of the process, we can avoid errors. We consider both design, production and regulatory approvals in order to keep the price down.